Terms of Service

The short version

Jillybean helps you gather, organize, and share your medical information. You stay in control of your account and sharing choices. Use Jillybean honestly, protect your sign-in information, and do not use the service for emergencies.

Using Jillybean

You may use Jillybean to create a Medical Passport, connect supported record sources, upload or enter health information, and share selected information with people you choose. You are responsible for making sure the information in your account is accurate before relying on it or sharing it.

Account eligibility

Jillybean accounts are currently for adults managing their own information or using an explicitly authorized caregiver role. Do not create an account for a child or dependent, rely on Jillybean for emergencies, or access another person's records without their permission.

Not for emergencies or medical advice

Jillybean is not an emergency service and does not provide medical advice, diagnosis, or treatment. In an emergency, call emergency services. For medical decisions, talk with a qualified health care professional.

Connected data sources

Medicare is currently the only automated record source. When you connect it, you give Jillybean permission to retrieve authorized Medicare data for your account. Saving a doctor or clinic in My care providers does not authorize Jillybean to request records. Connected services may have their own terms and privacy rules.

Sharing

You control when a passport share is created. Anyone with access to an active share link or QR code may be able to view the shared information until that share expires or is revoked. Only share your passport with people you trust. Expiration or revocation stops future access through Jillybean but cannot erase screenshots, notes, copies, photos, prints, browser data, or emails already received.

Account security

Keep your password and devices secure. Tell us right away if you believe your account has been accessed without permission. We may suspend access if we believe an account is being misused or may put someone's information at risk.

Acceptable use

Do not use Jillybean to break the law, access someone else's information without permission, interfere with the service, test security without written approval, or upload malicious content.

Availability and changes

Jillybean is an evolving service. Features may change, be unavailable, or work differently as we improve the product. We may update these terms and will change the date above when we do.

Ending your account

You may stop using Jillybean and delete your account at any time from the dashboard under Privacy controls, or at jillybean.org/account/delete. Deleting your account removes your Medical Passport records, document review queue, record sources, share links, and active sessions, and disconnects any connected record source so no further records can be requested. Our Privacy Policy explains the minimal security audit logs we keep afterward.

We may suspend or close an account that is being used to break these terms, break the law, or put another person's information at risk. Except where that is not possible, we will tell you why and give you a chance to export or delete your information first. If we discontinue Jillybean, we will give you advance notice and a way to take your records with you.

Disclaimers and limits on liability

Jillybean is provided "as is" and "as available," without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that records gathered from a connected source will be complete or accurate. Records may be missing, delayed, duplicated, or wrong. Always confirm important medical information with your care team before relying on it.

To the fullest extent permitted by law, Jillybean and its operators are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, or data, arising out of or relating to your use of the service. Our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the twelve months before the claim or one hundred U.S. dollars. Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you, and nothing here limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute relating to these terms or to Jillybean will be brought in the state or federal courts located in Texas, and you and Jillybean agree to the personal jurisdiction of those courts. Nothing in this section takes away consumer-protection rights you have under the laws of the place where you live.

If any part of these terms is found unenforceable, the rest stays in effect. If we do not enforce a provision right away, we have not given up the right to enforce it later.

Privacy

Our Privacy Policy explains what we collect, how we use it, and how to request deletion.

Contact

Questions about these terms? Email us at [email protected]